Privacy Policy
Last updated: September 2026
Osteo Wellness Studio is committed to protecting your privacy and handling your personal and health information respectfully, securely and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how Osteo Wellness Studio collects, uses, stores and discloses personal information and health information.
Information we collect
We may collect personal and sensitive information that is reasonably necessary to provide healthcare services and operate our practice.
This may include:
your name, date of birth and contact details
emergency contact information
medical and health history
information about your symptoms, injuries, diagnoses and treatment
medications and other relevant health information
clinical notes and treatment records
referral letters, reports, test results and correspondence
Medicare, DVA, private health insurance and other funding information where applicable
billing and payment information
information provided by your GP, specialist, allied health practitioner or another person involved in your care
information you provide when contacting us through our website, email, telephone, booking system or other communication channels.
We aim to collect information directly from you wherever reasonably practicable. In some circumstances, relevant information may be provided by another healthcare practitioner, a parent or guardian, an authorised representative, a funding body or another appropriate third party.
Why we collect and use your information
We may collect and use your information to:
assess your health and provide osteopathic and related healthcare services
plan, provide and document your treatment
manage appointments and communicate with you about your care
communicate with other healthcare practitioners involved in your care where appropriate
manage referrals, reports and clinical correspondence
process payments and relevant Medicare, DVA, private health insurance or other third-party claims
meet our professional, clinical, insurance, legal and regulatory obligations
manage and safely operate Osteo Wellness Studio.
If you choose not to provide information that is necessary for your care, we may not be able to provide some or all services safely or appropriately.
Disclosure of your information
Your personal and health information is treated as confidential.
Where reasonably necessary and permitted by law, information may be disclosed to:
healthcare practitioners involved in your care
Medicare, Services Australia, DVA and private health insurers where relevant
workers' compensation, motor accident, NDIS or other funding or claims organisations where applicable
service providers that assist us with practice management, bookings, communications, payments, information technology or secure data storage
professional advisers, insurers or regulatory bodies where reasonably necessary
another person or organisation where you have authorised the disclosure.
We may also use or disclose information where required or authorised by law.
We do not sell your health information.
We will obtain additional consent where required for uses or disclosures that are not reasonably connected with providing or administering your healthcare.
Practice management and electronic systems
Osteo Wellness Studio uses electronic systems and third-party service providers to assist with clinical records, online bookings, communications, billing, payments and other practice functions.
Reasonable steps are taken to select and use services appropriately and to protect personal and health information from unauthorised access, loss, misuse, modification or disclosure.
Some service providers may use cloud-based infrastructure or process information outside Australia. Where applicable, Osteo Wellness Studio will handle overseas disclosures in accordance with Australian privacy requirements.
AI-assisted clinical documentation
Osteo Wellness Studio may offer the use of artificial intelligence-assisted transcription or documentation technology to assist with preparing clinical records.
This is optional and subject to a separate consent process.
You may decline the use of AI-assisted documentation without affecting your ability to receive osteopathic care.
Website information
When you visit the Osteo Wellness Studio website, certain technical information may be collected automatically, such as your browser or device information, pages visited and general website usage information.
The website may use cookies, analytics or similar technologies to understand website performance and improve the user experience.
Information submitted through website forms, booking links or other online services may also be collected and handled in accordance with this Privacy Policy.
Marketing communications
Osteo Wellness Studio will only use your personal information for direct marketing where permitted by law and where appropriate consent has been obtained.
You may opt out of marketing communications at any time.
Clinical information and identifiable patient photographs, videos or testimonials will not be used for marketing or social media purposes without appropriate consent.
Security of your information
Osteo Wellness Studio takes reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.
Health information is retained for the period required under applicable professional and legal record-keeping requirements and is securely destroyed or de-identified when it is no longer required, where permitted by law.
Accessing and correcting your information
You may request access to personal or health information held about you.
You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.
In some circumstances, access may be limited or refused where permitted or required by law. Where required, we will explain the reason for doing so.
To request access to or correction of your information, please contact Osteo Wellness Studio using the details below.
Privacy concerns and complaints
If you have a question, concern or complaint about how Osteo Wellness Studio has handled your personal information, please contact us.
We will take reasonable steps to investigate your concern and respond appropriately.
If you are not satisfied with our response, you may also be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact us
Osteo Wellness Studio
Burleigh Waters, Queensland
Website: osteostudio.com.au
Email: reception@osteostudio.com.au
Phone: 07 5613 3115
Changes to this Privacy Policy
Osteo Wellness Studio may update this Privacy Policy from time to time to reflect changes to our practice, technology or legal and regulatory requirements.
The current version will be published on this website with the date it was last updated.